Privacy Policy

Your trust matters.

At Retro Italy, we believe that preserving memories should never come at the expense of your privacy. We are committed to protecting your personal information with the same care we dedicate to preserving Italy's visual heritage.

Last updated: June 2026

1. Who We Are

This website is operated by Retro Italy, based in Rome, Italy.
Business name: Retro Italy
VAT Number: IT16232851002
Chamber of Commerce: Rome Chamber of Commerce
Email: ciao@retroitaly.com
Certified Email: retroitaly@pec.it

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Retro Italy is the data controller of the personal data collected through this website.

2. Information We Collect

We may collect personal information when you visit our website, contact us, place an order, subscribe to our newsletter, or interact with our services.

This may include:

Name and surname
Email address
Shipping and billing address
Phone number, if provided
Order details
Payment information processed by third-party payment providers
Messages sent through our contact forms
Newsletter subscription preferences
Website usage data, including pages visited, device information, browser type, IP address, and approximate location

We do not intentionally collect sensitive personal data.

3. How We Use Your Information

We use your personal information to:
Process and manage orders
Deliver physical and digital products
Respond to enquiries and customer support requests
Send newsletters and updates, where you have consented
Improve our website and customer experience
Understand how visitors use our website
Measure and improve advertising performance
Comply with legal, tax, accounting, and regulatory obligations
Prevent fraud and protect the security of our website

We only process personal data where we have a lawful basis to do so, including contract performance, legal obligation, legitimate interest, or your consent.

4. Contact Forms
When you contact us through a form on our website, we collect the information you choose to provide, such as your name, email address, subject, and message.

We use this information only to respond to your request and manage our communication with you.

5. Newsletter
If you subscribe to our newsletter, we use your email address to send you updates about Retro Italy, including journal entries, collections, products, and special announcements.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at ciao@retroitaly.com.

6. Payments
Payments may be processed through third-party providers, including Stripe, PayPal, and Klarna.

Retro Italy does not store your full card details. Payment information is handled securely by the relevant payment provider according to its own privacy and security policies.

These providers may process your personal data independently in order to complete payments, prevent fraud, manage instalment payments, or comply with legal obligations.

7. Analytics and Advertising

We may use Google Analytics to understand how visitors use our website and improve its performance.

We may also use Meta Pixel to measure advertising performance and understand how visitors interact with our website after seeing or clicking our advertisements.

These tools may collect information such as device data, browser information, pages visited, interactions, IP address, and approximate location.

Where required by law, these tools are only activated after you provide consent through our cookie banner or consent management system.

8. Cookies

Our website uses cookies and similar technologies to make the website work properly, improve your browsing experience, analyse website traffic, and support marketing activities.

You can manage your cookie preferences through the cookie banner on our website or through your browser settings.

For more information, please read our Cookie Policy.

9. Digital Downloads

When you purchase or access digital products, we may process your name, email address, order details, payment confirmation, and download activity in order to provide access to the product and manage customer support.

Digital products may be subject to specific terms regarding refunds and access.

10. International Shipping

Because Retro Italy ships worldwide, your personal information may be shared with shipping carriers, fulfilment partners, customs authorities, and logistics providers where necessary to deliver your order.

For international deliveries, customs forms may require the sharing of information such as your name, address, product description, order value, and contact details.

11. Third-Party Services

We may share limited personal data with trusted third-party service providers who help us operate our website and business, including:

Website platform providers
Payment processors
Shipping and fulfilment partners
Email marketing providers
Analytics providers
Advertising platforms
Professional advisers, accountants, or legal consultants where necessary

We only share the information required for each provider to perform its service.

12. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, invoice, and accounting data may be retained for the period required by Italian tax and accounting laws.

Newsletter data is retained until you unsubscribe or request deletion.

Contact messages may be retained for as long as necessary to manage our relationship with you and respond to your enquiry.

13. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to certain types of processing
Request data portability
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with a data protection authority

To exercise your rights, contact us at ciao@retroitaly.com.

14. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

15. Children’s Privacy

Retro Italy is not intended for children under the age of 16. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate action.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, or business practices.

The latest version will always be available on this page.

17. Contact Us

For questions about this Privacy Policy or how we handle your personal data, please contact us:

Retro Italy
Email: ciao@retroitaly.com
Certified Email: retroitaly@pec.it